Lifetime Replacement Warranty for End Users
P3 Systems warranties network equipment purchased directly by end-user customers for life from date of receipt.
Lifetime warranty valid to the original purchaser of equipment and is non-transferable.
30 Day Replacement Warranty for Resellers and VARs
P3 Systems warranties network equipment purchased by resellers for 30 days from date of receipt.
During these warranty periods, P3 Systems will repair or replace non-functioning product. P3 Systems will pay for return shipping costs of all qualifying network hardware during this warranty period.
Product must be returned in original packaging with all accessories and in the same physical condition in which it arrived to you.
Warranty Exclusions & Limitations
Exclusions apply to the Lifetime warranty from P3 Systems. These exclusions include, but are not limited to:
Acts of God: Flooding, fires, tornadoes, hurricanes, or other natural disasters
Electrical instances: Such as power surges, improper voltage, or lightning
Improper product modifications: Including alterations, upgrades, downgrades, configuration changes
Mishandling or mistreatment, lack of sufficient maintenance, and improper installations
Physical damage: Items damaged in transit must be returned within 14 days of approved RMA, see RMA
Software Issues (Cisco IOS, etc.)
P3 Systems reserves the right to accept or reject the replacement or repair of any network equipment based on the exclusions listed.
Restocking Fee for Fully Functional Hardware – Limited to 30 days from date of purchase
Customers who wish to return any working and functional network equipment (i.e. wrong equipment ordered) must first request authorization to return the item. These returns are subject to a 20% restocking fee. Restocking percentage will be based on the original cost of the equipment as stated in the purchase order. Customer will be responsible for the cost of shipping the return. Product must be returned in original packaging with all accessories and in the same physical condition in which it arrived to you.
Purchase Orders do not include shipping and handling. Freight costs will be determined by the delivery method agreed upon by the P3 Sales Team Member and you.
Visit our Returns Page to view how to proceed with a return merchandise authorization (RMA).
Equipment approved under an RMA must be received by P3 Systems within 14-days of issuance of the RMA, or the RMA will be voided and any credit granted rescinded.